Terms and Conditions
Please do feel free to contact us at any time during the order process. We are here to help make your shopping experience with us even easier.

Last updated April 2018
0. DEFINITIONS Seller means Garden House Design, the trading name of Touch of Magic Limited, 4 Roundstone Barn, Roundstone Farm, Littlehampton Road, Worthing, West Sussex, BN12 6PW and the company's web site www.gardenhousedesign.co.uk. Customer means the person or company to whom this document is addressed. Supplier means Touch of Magic Limited.
Company Registration Number - UK 2961256
Registered Address - 38 Salisbury Road, Worthing, West Sussex, BN11 1RD
1. GENERAL 1.1 These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Touch of Magic, to the buyer hereafter referred as the Customer. 1.2 All information including pricing is correct at the time of publishing. 1.3 All items are subject to availability. 1.4 The reproduction of products is accurate as photographic and printing process permit and Touch of Magic cannot accept responsibility for variances in colour and style. Every effort will be made to ensure that the reproduction is of the highest quality.
1.5 Touch of Magic reserve the right to refuse orders.
2. PRICE 2.1 All prices are quoted in Pounds sterling and are inclusive of VAT at the current rate, unless otherwise specified. Our VAT No is: 824 800934 2.2 All prices are inclusive of postage and packing for delivery to mainland UK, unless otherwise stated.
3. PAYMENT 3.1 Payments must be made in Pounds sterling only, unless otherwise specified, and by one of the following payment methods - Major credit cards as listed: MasterCard, Visa, Switch, Solo, and Visa Delta, American Express by request.Cheques made payable to Touch of Magic Limited or Garden House Design. Bank transfer - details will be present on the bottom of invoices. Please note that if prior arrangement must be paid in advance for a client wishes to pay for Landscape Projects and/or deposits by card card. Touch of Magic Limited reserve the right to pass on any associated fees with any payments other than by direct bank transfer.
4. PASSING OF RISK - The risk in the goods shall pass to the Customer on delivery, as defined in clause 5.3 below.
We currently charge £4.95 for all orders under £100.00.  Over £100.00 deliveries are free of charge. We only use courier services to ensure the very best in delivery to our valuable customers. Please note these rates do not include Saturday deliveries or timed deliveries. If you wish to ask about any specific delivery options, then please call our main office on 01903 774.774. These rates apply to all UK mainland addresses
5.1 DELIVERY DATE: Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 28 days, apart from some of our fibreglass planters which are made to order. We may pass on customer details to supplier for delivery. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. Touch of Magic Limited, cannot be held responsible for delays in the delivery caused by the supplier, or any other third party. If delivery is not within the agreed time we will, with their agreement, arrange another time for delivery. If we cannot agree another time for delivery, we offer the consumer a refund.We cannot accept overseas orders placed through our website. Please call 01903 774774 or email info@gardenhousedesign.co.uk for details on overseas orders.
5.2 SHIPPING:Products are sent from our warehouse or direct from our suppliers warehouses. Unless otherwise specified, all products must be signed for. The Customer must request any special delivery method at the time of the order, and goods will be shipped under Customer's responsibility as defined in clause 5.3. Please note that unless otherwise arranged all goods will be delivered to the KERBSIDE only. It is therefore the customer's responsibility to arrange for the goods to be taken into the house or rear garden. Our couriers will not be able to offer assistance.
5.3 PASSING OF RISK: When goods are delivered through our us or our suppliers, the Customer bears the risk, once the goods have been signed for. For other delivery methods, the Customer bears the risk once the goods have left our suppliers' premises.
5.4 OVERSEAS ORDERS: Please note that we can only accept orders from Europe at present, and a £35.00 international carriage charge will apply to all European orders up to the value of £300.00. After which carriage will be on a quotation basis. If you wish to make a purchase and live outside of Europe, please phone our offices 01903 774-774 and we will assist with all export orders.
6. ACCEPTANCE The Customer shall inspect the goods within 24 hours after their receipt and shall be deemed to have accepted the goods unless within 24 hours after their receipt the Customer shall have notified the seller, in writing by letter or email that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Touch of Magic Limited shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date. The Customer has up to seven working days to cancel the order without giving a reason. With the seven working days starting the day the customer receives the goods.
7. RETURN PROCEDURE 7.1 If the goods are to be rejected in the time limit set in clause 6 above, the Customer shall comply with the return procedure as defined in clause 7.2, below. Touch of Magic Limited will not accept any returned goods should the return not follow the aforementioned return procedure. 7.2 The Customer must contact Touch of Magic Limited Customer Services on 01903 774774, and obtain a Returns Authorisation Number (RAN). This number shall be clearly quoted on the returned package. In some instances, Touch of Magic Limited may arrange for the package to be collected. A collection fee may apply to returns where goods are not damaged or faulty. 
7.3 Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below;
Unless faulty or not as described, we cannot refund or offer an exchange on:
  • personalised or made-to-measure products
7.4 In cases where the goods are rejected within a reasonable time, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to the supplier before the refund or replacement can be issued. Refund is within 30 days of cancellation.
8. CANCELLATIONS 8.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 7 (7.2 and 7.3) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment. 8.2 Cancellations can be made with Touch of Magic Limited support line on 01903 774774. Customers will be provided with a Cancellation Reference number (CRN) for them to keep for future reference or email info@gardenhousedesign.co.uk
9. LAW These terms and conditions are governed and shall be interpreted in accordance with UK Law.
Delivery We aim to despatch all orders within 28 days, subject to stock availability. Please be aware that many of our items come directly from Europe so timeframes for delivery may be effective over the next months, so please ask if you when ordering if you need an item delivered within a certain timeframe. Please note this not applicable for bespoke items ordered. Bespoke orders may take longer and will be estimated at point of order. If you require delivery outside mainland UK then please email or call for prices.
We have a sliding scale of delivery prices, using only the best couriers in the business. Our shopping cart will automatically calculate the correct delivery based on your final spend. Should you need further assistance on any of our delivery charges, please don't hesitate to contact us.
Returns If for any reason you are unhappy with anything you have ordered, please notify us within 2 working days from receiving the goods in writing. Please return the goods in original packaging, unused with a note confirming what items you are returning. We will be pleased to offer an exchange or refund once they have been received and checked. Please note: we cannot refund used or customer damaged goods. Original delivery charges are non-refundable on unsatisfactory or unsuitable items. We can organise collection at an extra cost. Returns are the customer's responsibility until received by us. We advise that you should send any return items via registered post as we cannot be responsible for returned goods not received in the post. If for any reason you find goods to be faulty upon arrival, please notify us immediately and we will offer a full refund or replacement, and help with you returning said items.

  Privacy Policy
Last updated Jan 2011
Touch of Magic Limited will only use the information provided by you in the course of our dealing with you to process your requests and orders, and in order to provide a more personalised web-surfing and shopping experience. 
We may collect anonymous information about your use of this website from cookies. We may match this information with any other data you have given us for the purposes of fulfilling your orders and other requests, tailoring our site to help you, sending you appropriate marketing communications and maintaining our records.
A cookie is a short piece of data which is sent from a web server to a web browser when that browser visits the server's site.
Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However some of the cookies sent to your browser will help us to save you time, for example by remembering your contact details when you are making an order for the second time -- this means that you will not have to complete your contact details section again unless they have changed. In addition you may find that some parts of the site will not function properly if you refuse cookies.
Please note that clicking on to links and banner advertisements may result in your transferral to another website, where data privacy practices may be different to that of Touch of Magic Limited. Visitors should consult the other website's privacy policies as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties.
This privacy policy may be changed by Touch of Magic Limited at any time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. Touch of Magic Limited will ensure that your personal information is treated with the utmost respect and in accordance with Data Protection Act.
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